Alzheimer’s Society
W: www.alzheimers.org.uk and https://www.ageuk.org.uk/leics/
T: 0116 223 7363
E: dementia.leics@nhs.net or dementia.support@ageukleics.org.uk
About Us
An advocacy service that supports you to understand your rights and express your views. They can represent and speak on behalf of someone with dementia if they can’t do so themselves. According to the website, AgeUK provide Alzheimer’s Society’s dementia support in Leicestershire.
How to access
Contact for more information
Age UK Leicestershire & Rutland, Thorncroft,
244 London Rd,
Leicester LE2 1RH
Phone (Mon-Fri 9-5), email contact and face-to-face
Volunteering: Yes
LAMP
W: www.lampadvocacy.co.uk/advocacy/
T: 0116 255 6286
E: info@lampdirect.org.uk
About Us
Offering free mental health advocacy to people in Leicester and Leicestershire
How to access
Self referral via phone call.
Mon – Fri 9am – 5pm,
65 Regent Rd, Leicester LE1 6YF
Volunteering: Yes
POhWER-Leicestershire
W: https://www.pohwer.net/leicestershire
T: 0300 456 2370
E: pohwer@pohwer.net
Skype: pohwer.advocacy
Text: send the word ’pohwer’ with your name & number to 81025
About Us
Information, advice, support and advocacy-NHS Complaints, Care Act, Independent mental Capacity Advocacy
How to access
Self referral via online forms
Mon-Fri 8am-6pm
PO Box 14043, Birmingham, B6 9BL
Volunteering: Yes
Victim First
W: http://victimfirst.org
T: 0800 953 9595
E: support@victimfirst.pnn.gov.uk
About Us
Advocacy; can communicate on your behalf to help you to access services you are entitled to e.g. seeking support from local housing authority
How to access
Self referral Victim’s of Crime only
Monday to Friday 8am to 8pm, and Saturday 9am to 5pm
Victim First
Mansfield house,
74 Belgrave Gate, Leicester
LE1 3GG
Volunteering: Yes
Age UK Advocacy Service
W: www.ageukleics.org.uk
T: 0116 204 5110 / 0116 299 2278
E: www.ageukleics.org.uk
About Us
Independent Care act advocacy service-free advocacy- The service is available to anyone living in Leicester City and the
counties of Leicestershire and Rutland for:
- Adults
- Young people going through transitions
- Care leavers
- Carers
- Young carers
- Prisoners currently detained in the area who are subject to Social Care processes and are struggling to engage with or understand the process.
How to access
Monday to Friday 9am to 1pm,
Lansdowne House,
113 Princess Road East,
Leicester, LE1 7LA
Volunteering: Yes
Community Advice and Law Service
W: www.cals.uk.net
T: 0116 242 1120
E: enquires@cals.uk.net
About Us
Offers advice on welfare, debts and housing; advice sessions and representation in the County Court and benefit tribunals; provides form-filling and note-taking, digital advice and support, self-help packs and information and more.
How to access
1st Floor, Epic House
Charles Street
Leicester, LE1 3SH
Volunteering: Yes
Equality Advisory Support Service (EASS)
W: www.equalityadvisoryservice.com
T: 0808 800 0082
E: n/a
About Us
Provide information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences.
How to access
Freepost
Equality Advisory Support Service
Monday – Friday: 09:00 – 20:00
Saturday: 10:00 – 14:00
No referral required, contact form on the website
Volunteering: N/A
Leicestershire Ethnic Elders Advocacy Project
W: n/a
T: 0116 275 5515
E: n/a
About Us
Provides information to elderly people from ethnic minority communities; will also take on individual requests for advocacy.
How to access
33 Chandos Street
Leicester, LE2 1BL
Monday – Friday: 09:00 – 17:00
No referral required
Volunteering: N/A
NHS Complaints Advocacy Service (VoiceAbility)
W: https://www.voiceability.org/about-advocacy/types-of-advocacy/nhs-complaints-advocacy
T: 0300 303 1660 or 0300 330 5454
E: nhscomplaintsadvocacy@voiceability.org
About Us
Can provide information and support to anyone wishing to make a complaint about NHS treatment or care
How to access
Monday – Friday: 09:00 – 17:00
No referral required
Volunteering: N/A
LAMP
W: http://www.lampadvocacy.co.uk/advocacy/
T: 0116 255 6286
E: info@lampdirect.org.uk
About Us
Offering free mental health advocacy to people in Leicester and Leicestershire
How to access
Self referral via phone & email
Opening times: Mon-Fri 10am – 4pm.
Universal House
1 Merus Court
Leicester LE19 1RJ
Volunteering: Yes
POhWER-Leicestershire
W: https://www.pohwer.net/leicestershire
T: 0300 456 2370
E: pohwer@pohwer.net
Skype: pohwer.advocacy
Text: send the word ’pohwer’ with your name & number to 81025
About Us
Information, advice, support and advocacy-NHS Complaints, Care Act, Independent mental Capacity Advocacy
How to access
Self referral via online forms, phone support is available
Mon-Fri 8am-6pm
PO Box 14043, Birmingham, B6 9BL
Volunteering: Yes
Victim First
W: http://victimfirst.org
T: 0800 953 9595
E: support@victimfirst.pnn.gov.uk
About Us
Advocacy; can communicate on your behalf to help you to access services you are entitled to e.g. seeking support from local housing authority
How to access
Have to be victim of crime
Monday to Friday 8am to 8pm, and Saturday 9am to 5pm
Victim First Mansfield house
74 Belgrave Gate
Leicester. LE1 3GG
Volunteering: Yes
Helping Hands
W: https://www.helpinghandsadvice.co.uk/services/
T: 0116 278 2001
E: office@helpinghandscentre.co.uk
About Us
Helping Hands offer a range of support, including helping to complete paperwork/form-filling, debt and benefits advice, mental health support and more.
How to access
Call to book an appointment/seek advice. Or fill out contact form on website
Opening Hours:
Monday: 10.00am – 1.00pm
Wednesday: 10.00am – 1.00pm
Friday: 10.00am – 1.00pm
66-68 Blaby Road, South Wigston
Leicester, LE18 4SD
Volunteering: Yes
Age UK Advocacy Service
W: www.ageukleics.org.uk
T: 0116 204 5110 / 0116 299 2278
E: www.ageukleics.org.uk
About Us
Independent Care act advocacy service-free advocacy- The service is available to anyone living in Leicester City and the
counties of Leicestershire and Rutland for:
- Adults
- Young people going through transitions
- Care leavers
- Carers
- Young carers
- Prisoners currently detained in the area who are subject to Social Care processes and are struggling to engage with or understand the process.
How to access
Monday to Friday 9am to 1pm,
Lansdowne House,
113 Princess Road East,
Leicester, LE1 7LA
Volunteering: Yes
Equality Advisory Support Service (EASS)
W: https://www.equalityadvisoryservice.com/
T: 0808 800 0082
E: n/a
About Us
Provide information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences.
How to access
Freepost
Equality Advisory Support Service
Monday – Friday: 09:00 – 20:00
Saturday: 10:00 – 14:00
No referral required, contact form on the website
Volunteering: N/A
Community Advice and Law Service
W: www.cals.uk.net
T: 0116 242 1120
E: enquiries@cals.uk.net
About Us
Offers advice on welfare, debts and housing; advice sessions and representation in the County Court and benefit tribunals; provides form-filling and note-taking, digital advice and support, self-help packs and information and more.
How to access
1st floor, Epic House
Charles Street
Leicester LE1 3SH
Volunteering: N/A
Leicestershire Ethnic Elders Advocacy Project
W: n/a
T: 0116 275 5515
E: n/a
About Us
Provides information to elderly people from ethnic minority communities; will also take on individual requests for advocacy
How to access
33 Chandos Street
Leicester, LE2 1BL
Monday – Friday: 09:00 – 17:00
No referral required
Volunteering: N/A
NHS Complaints Advocacy Service (VoiceAbility)
W: https://www.voiceability.org/about-advocacy/types-of-advocacy/nhs-complaints-advocacy
T: 0300 303 1660 or 0300 330 5454
E: nhscomplaintsadvocacy@voiceability.org
About Us
Can provide information and support to anyone wishing to make a complaint about NHS treatment or care
How to access
Monday – Friday: 09:00 – 17:00
No referral required
Volunteering: N/A
LAMP
W: www.lampadvocacy.co.uk
T: 0116 255 6286
E: info@lampdirect.org.uk
About Us
Offering free mental health advocacy to people in Leicester and Leicestershire
How to access
Self referral via phone & email
Opening times: Mon-Fri 10am – 4pm.
Universal House
1 Merus Court
Leicester LE19 1RJ
Volunteering: Yes
Age UK Advocacy Service
W: www.ageukleics.org.uk
T: 0116 204 5110 / 0116 299 2278
E: www.ageukleics.org.uk
About Us
Independent Care act advocacy service-free advocacy- The service is available to anyone living in Leicester City and the
counties of Leicestershire and Rutland for:
- Adults
- Young people going through transitions
- Care leavers
- Carers
- Young carers
- Prisoners currently detained in the area who are subject to Social Care processes and are struggling to engage with or understand the process.
How to access
Opening times: Mon-Fri 9am – 1pm.
Lansdowne House,
113 Princess Road East,
Leicester, LE1 7LA
Volunteering: Yes
Link Volunteer Project
W: https://citizensadviceleicestershire.org/
T: 0300 330 1025, 0808 2787970 (Leicester City), 0808 2787854 (Leicesterhire)
E: n/a
About Us
This project is run by Citizens Advice Leicestershire and once an individual has been taken on by a Link Volunteer, they will have access to an array of services such as help with setting up bank accounts, attending tribunals/appointments and help with budgeting.
How to access
York House, Granby St, Leicester LE1 6FB
9am – 4:30pm.
Referral Pathway: Call Citizens Advice to arrange an appointment
Volunteering: Yes
POHWER Leicester
W: https://www.pohwer.net/leicester-city
T: 0300 456 2370
E: pohwer@pohwer.net
Skype: pohwer.advocacy
Text: send the word ’pohwer’ with your name & number to 81025
About Us
Information, advice, support and advocacy-NHS Complaints, Care Act, Independent mental Capacity Advocacy.
How to access
Self referral via online forms
Mon-Fri 8am-6pm
PO Box 14043, Birmingham, B6 9BL
Volunteering: Yes
Victim First
W: http://victimfirst.org/
T: 0800 953 9595
E: support@victimfirst.pnn.gov.uk
About Us
Advocacy; can communicate on your behalf to help you to access services you are entitled to e.g. seeking support from local housing authority
How to access
Self referral for victim’s of crime only.
Monday to Friday 8am to 8pm, and Saturday 9am to 5pm
Victim First, Mansfield house, 74 Belgrave Gate, Leicester. LE1 3GG
Volunteering: Yes
Helping Hands
W: https://www.helpinghandsadvice.co.uk/services/
T: 0116 278 2001
E: office@helpinghandscentre.co.uk
About Us
Helping Hands offer a range of support, including helping to complete paperwork/form-filling, debt and benefits advice, mental health support and more.
How to access
Call to book an appointment/seek advice. Or fill out contact form on website
Opening Hours:
Monday: 10.00am – 1.00pm
Wednesday: 10.00am – 1.00pm
Friday: 10.00am – 1.00pm
66-68 Blaby Road, South Wigston
Leicester, LE18 4SD
Volunteering: Yes
Equality Advisory Support Service (EASS)
W: https://www.equalityadvisoryservice.com/
T: 0808 800 0082
E: n/a
About Us
Provide information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences.
How to access
FREEPOST
EQUALITY ADVISORY SUPPORT SERVICE, FPN4431
Monday – Friday: 09:00-20:00
Saturday: 10:00-14:00
No referral required, contact form on the website
Volunteering: N/A
Community Advice and Law Service
W: https://cals.uk.net/
T: 0116 242 1120
E: enquiries@cals.uk.net
About Us
Offers advice on welfare, debts and housing; advice sessions and representation in the County Court and benefit tribunals; provides form-filling and note-taking, digital advice and support, self-help packs and information and more.
How to access
1st floor Epic House
Charles Street
Leicester LE1 3SH
Volunteering: Yes
Leicestershire Ethnic Elders Advocacy Project
W: n/a
T: 0116 275 5515
E: n/a
About Us
Provides information to elderly people from ethnic minority communities; will also take on individual requests for advocacy
How to access
33 Chandos Street
Leicester, LE2 1BL
Monday – Friday: 09:00-17:00
No referral required
Volunteering: N/A
NHS Complaints Advocacy Service (VoiceAbility)
W: https://www.voiceability.org/about-advocacy/types-of-advocacy/nhs-complaints-advocacy
T: 0300 303 1660 or 0300 330 5454
E: nhscomplaintsadvocacy@voiceability.org
About Us
Can provide information and support to anyone wishing to make a complaint about NHS treatment or care.
How to access
Monday – Friday: 09:00-17:00
No referral required
Volunteering: N/A
LAMP
W: www.lampadvocacy.co.uk/advocacy/
T: 0116 255 6286
E: info@lampdirect.org.uk
About Us
Offering free mental health advocacy to people in Leicester and Leicestershire
How to access
Universal House
1 Merus Court
Leicester, LE19 1RJ
Phone Monday – Friday: 10:00-16:00
Self-referral via phone call or through the website with the online form
POhWER – Leicestershire
W: www.pohwer.net/leicestershire
T: 0300 456 2370 / or send word ‘pohwer’ with your name and number to 81025
E: pohwer@powher.net
About Us
Information, advice, support and advocacy-NHS Complaints, Care Act, Independent mental Capacity Advocacy
How to access
POhWER Service Centre
PO Box 14043
Birmingham
B6 9BL
Monday – Friday: 08:00-18:00
Self-referral via online form, or phone if help is needed
Volunteering: N/A
Age UK Advocacy Service
W: www.ageukleics.org.uk
T: 0116 204 5110 / 0116 2999 2278 (Advice Line)
E: advocacy@ageukleics.org.uk / landA@ageukleics.org.uk
About Us
Independent Care act advocacy service-free advocacy; available to anyone living in Leicester City and the counties of Leicestershire and Rutland for adults, young people, care leavers, carers and young carers, prisoners currently detained in the area who are subject to Social Care processes and are struggling to engage with or understand the process
How to access
Landsdown House
113 Princess Road East
Leicester LE1 7LA
Advice Line Monday – Friday: 09:00-13:00
Referrals through social worker
Volunteering: Yes
Victim First
W: www.victimfirst.org
T: 0800 953 9595
E: support@victimfirst.pnn.gov.uk
About Us
Can communicate on your behalf to help you to access services you are entitled to e.g. seeking support from local housing authority.
How to access
Victim First
Leicestershire Police Headquarters, St John’s, Enderby,
Leicestershire, LE19 2BX
Monday – Friday: 09:00-13:00
Saturday: 09:00-17:00
Self-referral if you are a victim of crime
Volunteering: Yes
Link Volunteer Project
W: http://citizensadviceleicestershire.org/
T: 0808 278 7854
E: n/a
About Us
This project is run by Citizens Advice Leicestershire and once an individual has been taken on by a Link Volunteer, they will have access to an array of services such as help with setting up bank accounts, attending tribunals/appointments and help with budgeting.
How to access
York House
Granby Street
Leicester, LE1 6FB
Monday – Friday: 09:00-16:30
Call citizens advice to arrange an appointment
Volunteering: Yes
NHS Complaints Advocacy Service (VoiceAbility)
W: https://www.voiceability.org/about-advocacy/types-of-advocacy/nhs-complaints-advocacy
T: 0300 303 1660 or 0300 330 5454
E: nhscomplaintsadvocacy@voiceability.org
About Us
Can provide information and support to anyone wishing to make a complaint about NHS treatment or care.
How to access
Monday – Friday: 09:00-17:00
Referral not required
Volunteering: N/A
Leicestershire Ethnic Elders Advocacy Project
W: n/a
T: 0116 275 5515
E: n/a
About Us
Provides information to elderly people from ethnic minority communities; will also take on individual requests for advocacy
How to access
33 Chandos Street
Leicester, LE2 1BL
Monday – Friday: 09:00-17:00
Referral not required
Volunteering: N/A
Equality Advisory Support Service (EASS)
W: https://www.equalityadvisoryservice.com/
T: 0808 800 0082
E: n/a
About Us
Provide information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences
How to access
Freepost Equality Advisory Support Service
FPN4431
Monday – Friday: 09:00-17:00
Saturday: 10:00-14:00
Referral not required, contact form is on the website
Volunteering: N/A
Beacon Care
W: https://www.beacon-care.com/advice#advice/advocacy
T: 01858 456 915
E: info@beacon-care.com
About Us
Provides partially free help with information and access to welfare benefits, Adult Social Care assessments and care planning, advocacy under the Care Act, community services; helps to find support with personal care.
How to access
11-15 Coventry Road
Market Harborough, LE16 9BX
Undisclosed opening times
Referral not required
Volunteering: No
Community Advice and Law Service
W: https://calls.uk.net/
T: 0116 242 1120
E: enquiries@cals.uk.net
About Us
Offers advice on welfare, debts and housing; advice sessions and representation in the County Court and benefit tribunals; provides form-filling and note-taking, digital advice and support, self-help packs and information and more.
How to access
1st Floor, Epic House
Charles Street
Leicester LE1 3SH
Undisclosed opening times
Referral not required
Volunteering: Yes
Mission Statement
To help those in need across Leicester and to help access services.
Contact Us
Life Links, 60 Charles Street
Leicester, Leicestershire, LE1 1FB
Privacy Policy
Freephone
0800 023 4575
