Hi, I’m Anna and I’m currently a volunteer at Lifelinks. I started the volunteering training one week after my first shift on the information line. I was worried as I just started I would find it confusing and a bit too much, however I was completely wrong! The OCN qualification has taught me so much about how to work on the information line, peer support groups and volunteering with mental health charities in general. As a result, I believe I am giving my fullest potential while volunteering, which is essential being a mental health charity. Alongside my professional abilities developing through the training, the training gave me an opportunity to meet other volunteers at Lifelinks and hear about their experiences (which was really useful being a new volunteer). Thank you Shannon and Kaseem for the training opportunity, it has benefited me greatly!